Refund-related booking guidance
Refund Policy
Review when a booking may be eligible for a refund and the circumstances in which advance payments or full trip costs are non-refundable.
Refund eligibility
- Cancellation at least 48 hours before departure: The booking may be eligible for a refund after applicable processing fees.
- Cancellation within 48 hours: The advance payment is non-refundable and non-adjustable.
- No-show or spot cancellation: The booking is non-refundable, and the full trip amount may remain liable.
- Force majeure: Refunds are not provided for natural disasters or unforeseen circumstances such as landslides, floods or storms.
How to request a refund review
- Contact STEP Travel & Tours through an official WhatsApp, phone or email channel.
- Provide the booking name, tour name, departure date and payment screenshot.
- Submit the request as early as possible so the cancellation timeline can be verified.
- Any eligible amount and applicable processing deductions should be confirmed in writing by management.
Related booking conditions
Refund eligibility must be read together with the cancellation timeline, the general Terms & Conditions and the confirmed inclusions of the selected package.
Important: Refund eligibility is assessed together with the Cancellation Policy, Terms & Conditions and any package-specific booking conditions confirmed in writing.
Still need clarification?
Confirm package-specific details, payment requirements and operational conditions with STEP Travel & Tours before booking.