How traveler information is handled
Privacy Policy
Learn what personal information is collected, how it supports tour operations and the steps used to protect booking data.
Information we collect
- Name, phone or WhatsApp number, email address and travel inquiry details that you submit through the website, WhatsApp, phone or email.
- Booking information such as destination, travel date, departure city, traveler count, room or group preferences and payment-reference information.
- Information about accompanying passengers when needed to arrange a booking.
- Age, identification or medical information only when it is relevant to eligibility, safety, accommodation or destination requirements.
Website inquiry records
When you submit the STEP Travel & Tours contact form, the inquiry may be stored privately in the website administration system and sent to the official business mailbox so the travel team can respond. If you choose the WhatsApp handoff, WhatsApp opens only after you click the button and you decide whether to send the prepared message.
How information is used
- To respond to inquiries, prepare quotations and manage confirmed bookings.
- To communicate itineraries, departure information, operational changes and customer-support updates.
- To coordinate transport, accommodation and other services included in a confirmed package.
- To maintain reasonable booking, payment and customer-support records.
STEP Travel & Tours does not sell or rent customer personal information for third-party marketing.
Service providers and necessary sharing
Booking information may be shared only when reasonably necessary with service providers involved in delivering a confirmed trip, such as accommodation, transport or destination partners. Third-party services such as email, payment services, maps, social platforms or WhatsApp operate under their own terms and privacy practices.
Data security and retention
Reasonable technical and administrative measures are used to protect customer information. No internet transmission method is completely secure. Information may be retained for as long as reasonably necessary for booking operations, customer support, record keeping, dispute handling or applicable legal requirements.
Cookies and external links
The website may use essential or performance-related cookies for functionality, security and user experience. External links are governed by the privacy practices of the destination websites.
Your questions and requests
To ask about personal information submitted to STEP Travel & Tours, request a correction, or make an appropriate deletion request, contact info@steptravelandtours.com or call +92 336 5792139.
Policy updates
This policy may be updated when website features, booking processes or operational requirements change. The current version published on this page applies from the stated update date.
Still need clarification?
Confirm package-specific details, payment requirements and operational conditions with STEP Travel & Tours before booking.