Changes to confirmed bookings
Cancellation Policy
Understand the advance-payment rules, cancellation timeline, seat confirmation requirements and no-show conditions before departure.
Cancellation timeline
Refund review available
Cancellations made at least 48 hours before departure may be eligible for a refund after applicable processing fees.
Advance is non-refundable
The 50% advance becomes non-refundable and non-adjustable when cancellation occurs within 48 hours of departure.
Full amount remains liable
Failure to report at the departure point, or cancellation on the spot, is treated as non-refundable.
Seat and booking confirmation
- Advance payment: A 50% advance is required to confirm the booking.
- Seat count: Confirm any increase or decrease in the number of seats at least 48 hours before departure.
- Final confirmation: Reconfirm the booking status with management at least two days before departure.
- Written request: Send the booking name, trip name and payment proof through an official STEP communication channel when requesting cancellation.
Operational cancellations and changes
Weather, road conditions, government or security instructions, natural events and other circumstances outside STEP Travel & Tours’ reasonable control may require itinerary changes, alternate sightseeing, delayed departure or other operational adjustments.
Still need clarification?
Confirm package-specific details, payment requirements and operational conditions with STEP Travel & Tours before booking.